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Registration
For the well being of your child, as well as our sitters, before the first booking, we require you to complete an enrollment packet, which includes the following:
- Registration form
- Policies and Procedures form and annual registration fee of $10.00
- Medical waiver
- Outside play waiver
- Transportation waiver
Arrival and Departure
The Nanny sitters will arrive 10 minutes prior to the booking time, at no extra cost to you, in order to go over any special requests you may have for your child/children. We ask that you respect the Sitters needs by abiding by the designated time of your return. This is due to the fact that some of our sitters are chosen for your specified times according to their availability. However, we understand that situations may arise and we ask that you inform the sitter if you will not be able to return at the agreed upon time. Should you arrive later than 15 minutes past the booked time, a further hour will be charged. We are available for bookings during the office hours of 9-5pm, our cell phones are on 24hr a day, but are primarily used in case of an emergency. Bookings made after hours may incur a fee.
Driving Surcharge
The Nanny charges a driving surcharge determined by distance from our office. Call our office to inquire.
Visits
Our open door policy invites you to check in any time and also allows THE NANNY managers to stop by during a booking in order to ensure that all requirements are being met to keep your child/children safe and happy. The sitters will not let anyone else enter the residence without prior notification from the parents.
Meals
Our sitters will only feed your child/children foods that have been pre-approved by you. If parents request the nanny to bring food in or order food for the children, you must give permission before you leave. Parents are responsible for the payment of any meals for the child/children.
Play and Exercise
Should you request that the sitter take your child/children outside (park, beach etc.) we will require an additional waiver. This is strictly enforced to allow us to protect your child/children to the best of our ability. We know that children need to be active and our sitters will bring toys and/or games in order to interact with the child/children. * WE DO NOT SWIM WITH CHILDREN.
Billing
Payment of 4 hour minimum plus registration fee is due at time of each booking. Upon receiving notification of payment through our website, we will then confirm a sitter for you. If the booking is for longer than 4 hours, the balance will be charged to your credit card unless you make prior arrangements with management. *if you would like to tip your sitter, feel free to do so with cash.
Cancellation
The fee for canceling a sitter is the 4 hour minimum charge plus the registration fee. If cancellation is within 24 hours of the booking, the fee is full booking amount plus registration fee.
Discipline Policy
We at The Nanny are committed to a nonviolent policy as set forth by the state of Florida. Our sitters will never discipline by using methods which are severe, humiliating, or frightening and will never withhold food, toilet privileges, rest, or any form of physical punishment.
We strongly believe in positive reinforcement and logical discussion to achieve good behavior of children. We communicate to children the importance of respect for themselves, others, and property. Should a situation arise in which a sitter is not able to control your child/children by these methods, only then will you be contacted. If the situation requires your return home, you will be responsible for the full booking fee.
We enforce these guidelines for the protection of your child/children as well as our sitters. If you feel your child/children have been harmed in any way, you must notify us within 24 hours.
Emergency Booking Fee
We prefer 24 hour notice to assign a nanny for you, however, we understand that sometimes that is not possible. If you cannot provide that much notice, please be advised that there will be an additional fee in order for us to accommodate you.
Fees
1 child--$15.00/hour
Each additional child--$ 5.00/hour (up to 5 children)
THE NANNY feels that in order to give the proper attention to the children, we will not make bookings for more than 5 children for one sitter. If more than 5 children need to be watched, we will send two sitters and the rates will be the same. The sixth child will be considered the "first" child and each subsequent child charged according to our fee schedule.
*the number of children per sitter will be at the discretion of THE NANNY
Hours after midnight will be time and ½.
Due to the difficulty in staffing for holidays, please know that there will be an increased fee for the following holidays:
- New Years Day
- Valentines Day
- Easter weekend
- Memorial Day/Weekend
- July 4th
- Labor Day/Weekend
- Thanksgiving/Weekend
- Christmas Eve
- Christmas Day
- New Years Eve
Please call for holiday rates.
Illness Policy
Unlike daycare and schools, we will care for your child even throughout illness. However, should you be out, you may be contacted to return if:
- Fever of 101 degrees or over
- Vomiting
- Severe and persistent cough
- Difficulty in breathing
- Uncontrolled or inconsolable crying
- Lice or any other type of parasite
- Any other unusual symptom of illness
We enforce these guidelines for the protection of your child/children as well as our sitters. If you feel your child/children have been harmed in any way, you must notify us within 24 hours.
Medication Policy
The following guidelines will be enforced with regard to medications for your child/children:
- You must sign a medication form, verbal permission will not be accepted
- We will not force your child to take medication
- We will not give injections, unless it is an EpiPen
Emergencies
In the event of a medical emergency, our sitters will call 911 before calling you. Should there be any other type of emergency, we will first consider the safety of your child/children before notifying you.
Holidays
Holidays are difficult to staff for and due to this fact, we will charge time and a half for the following:
- Anything after midnight is time and a half.
- New Years Day
- Valentines Day
- Easter
- Memorial Day
- July 4th
- Labor Day
- Thanksgiving
- Day after Thanks giving
- Christmas eve
- Christmas day
- The fee for New Years Eve will be double time
Use of Sitters
If you are partial to a specific sitter, we will do our best to send the same sitter for each booking. If this is not possible, we will inform you of the change. Also, we cannot allow any of our sitters to accept offers to work in any capacity except through THE NANNY. Our sitters are aware of this clause and have signed contracts agreeing to not accept any offers that have not first come through THE NANNY. Failure to abide by their contract will result in loss of position on our referral list and possible legal action. We must ask that you contact The Nanny, LLC, to schedule any future bookings.
Forms of Payment
Visa, MasterCard, Discover, & cash.
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