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Registration

For the well being of your child, as well as our sitters, before the first booking, we require you to complete an enrollment packet, which includes the following:

  • Registration form
  • Policies and Procedures form
  • Medical waiver
  • Outside play waiver
  • A registration fee of $25 for locals, $10 for visitors

Arrival and Departure

The Nanny sitters will arrive 10 minutes prior to the booking time, at no extra cost to you, in order to go over any special requests you may have for your child/children. We ask that you respect the Sitters’ needs by abiding by the designated time of your return. This is due to the fact that some of our sitters are chosen for your specified times according to their availability. However, we understand that situations may arise and we ask that you inform the sitter if you will not be able to return at the agreed upon time. Should you arrive later than 15 minutes past the booked time, a further hour will be charged. We are available for bookings during the office hours of 9-5pm, our cell phones are on 24hr a day, but are primarily used in case of an emergency. Bookings made after hours may incur a fee.

Driving Surcharge

The Nanny charges a driving surcharge determined by distance from our office. Call our office to inquire.

Visits

Our open door policy invites you to check in any time and also allows The Nanny managers to stop by during a booking in order to ensure that all requirements are being met to keep your child/children safe and happy. No other visitors are allowed inside the house while The Nanny is in attendance, unless you notify the nanny. So if Grandma or the Bug Man are coming over, be sure to notify your Nanny ahead of time.

Meals

Our sitters will only feed your child/children foods that have been pre-approved by you. If parents request the nanny to bring food in or order food for the children, you must give permission before you leave. Parents are responsible for the payment of any meals for the child/children.

Play and Exercise

We know that children need to be active and our sitters are there to interact with the child/children. Should you require us to pick up or drop off your child/children anywhere, you will be responsible for providing car seats and pay for mileage at $.46/mile unless it is your vehicle. However a transportation waiver is still required in all cases. Also, we welcome any input from you regarding specific music, games, videos, and activities you would like for us to utilize while interacting with your child/children. * WE DO NOT SWIM WITH CHILDREN.

Billing

We will authorize the sign up fee and 4 hour minimum on the credit card number you provide for us. Once a representative from our company meets with you and the paperwork is completed, we will accept cash or check (made payable to The Nanny, LLC). A time sheet will be signed to confirm the hours for billing purposes. A returned check will be subject to a $40 fee and the credit card number on file will be charged.

Cancellation

If you decide to cancel a booking, we require at least a 24 hour notice, otherwise the full amount of the booking (including the sign-up fee) will be charged to the credit card on file.

Discipline Policy

We at The Nanny are committed to a nonviolent policy as set forth by the state of Florida. Our sitters will never discipline by using methods which are severe, humiliating, or frightening and will never withhold food, toilet privileges, rest, or any form of physical punishment.

We strongly believe in positive reinforcement and logical discussion to achieve good behavior of children. We communicate to children the importance of respect for themselves, others, and property. Should a situation arise in which a sitter is not able to control your child/children by these methods, only then will you be contacted. If the situation requires your return home, you will be responsible for the full booking fee.

We enforce these guidelines for the protection of your child/children as well as our sitters. If you feel your child/children have been harmed in any way, you must notify us within 24 hours.

Emergency Booking Fee

We prefer 24 hour notice to assign a nanny for you, however, we understand that sometimes that is not possible. If you cannot provide that much notice, please be advised that there will be an additional fee in order for us to accommodate you.

Fees

Up to 2 children--$15.00/hour
Each additional child--$ 5.00/hour (up to 5 children)

We at THE NANNY believe that in order to give the proper attention to your children, we will not make bookings for more than 5 children at one time. If more than five children need to be watched, we will send 2 sitters. The schedule will start again with child #6 and #7.

Hours after midnight will be time and ½.

Due to the difficulty in staffing for holidays, please know that there will be an increased fee for the following holidays:

  • New Year’s Day
  • Valentine’s Day
  • Easter weekend
  • Memorial Day/Weekend
  • July 4th
  • Labor Day/Weekend
  • Thanksgiving/Weekend
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve

Please call for holiday rates.

Illness Policy

Unlike daycare and schools, we will care for your child even throughout illness. However, should you be out, you may be contacted to return if:

  • Fever of 101 degrees or over
  • Vomiting
  • Severe and persistent cough
  • Difficulty in breathing
  • Uncontrolled or inconsolable crying
  • Lice or any other type of parasite
  • Any other unusual symptom of illness

We enforce these guidelines for the protection of your child/children as well as our sitters. If you feel your child/children have been harmed in any way, you must notify us within 24 hours.

Medication Policy

The following guidelines will be enforced with regard to medications for your child/children:

  • You must sign a medication form, verbal permission will not be accepted
  • We will not force your child to take medication
  • We will not give injections, unless it is an EpiPen

Emergencies

In the event of a medical emergency, our sitters will call 911 before calling you. Should there be any other type of emergency, we will first consider the safety of your child/children before notifying you.

Holidays

Holidays are difficult to staff for and due to this fact, we will charge time and a half for the following:

  • Anything after midnight is time and a half.
  • New Year’s Day
  • Valentine’s Day
  • Easter
  • Memorial Day
  • July 4th
  • Labor Day
  • Thanksgiving
  • Day after Thanks giving
  • Christmas eve
  • Christmas day
  • The fee for New Years Eve will be double time

Use of Sitters

We cannot allow any of our sitters to accept offers to work in any capacity except through The Nanny. Our sitters are aware of this clause and have signed contracts agreeing not to accept any offers that have not first come through The Nanny at the risk of losing their positions on our referral list and possible legal actions against both you and themselves. We must ask that you not ask sitters for any personal information directly, but go through The Nanny, LLC instead.

Forms of Payment

Visa, MasterCard, Discover, cash & checks.

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